Depending on the level of customization, your product will vary the time it takes to get to you. You will get your item within 10-20 business days of ordering. Most items however will ship much faster than that as we make every effort to fulfill your orders as quickly as possible. Please understand we are a small team of humans, and we aren’t perfect. Changes may occur due to peak periods or as a result of COVID-19.
We ship both domestically and to a select number of international destinations. If you live down the street from our wearhouses, you’ll get it faster than if you live in Hawaii. International shipping will take longer.
NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.
When you order with exilepress.com you are emailed out a unique order ID. Once the order has shipped, you will get an email with the tracking information.
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at email@example.com
If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made, so . Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.
Unfortunately, from time to time, products do get damaged in transit. e.g. Mugs are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the damage and your order details to firstname.lastname@example.org and we'll get a new one out to you!